Privacy Policy
Last updated: 17 October 2025
Ariba Online Training ("we", "us", or "our") is committed to respecting your privacy and protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enrol for our SAP Ariba training programmes, or interact with us across any digital channel.
Information We Collect
We collect information that helps us deliver high-quality training and customer support, including:
- Contact details: name, email address, phone number, WhatsApp number, job title, organisation.
- Enrollment data: selected course, preferred batch, payment records, billing information.
- Usage data: pages viewed, device type, browser, IP address, time spent on the website.
- Support interactions: messages sent through forms, email threads, call or chat transcripts.
How We Use Your Information
We process personal information for the following purposes:
- To respond to enquiries, send course details, and schedule counselling calls.
- To process enrollments, issue invoices, and deliver learning material or LMS credentials.
- To personalise training recommendations and communicate schedule updates.
- To send transactional or marketing emails (you may opt-out at any time).
- To improve our website performance, assess campaign effectiveness, and maintain security.
- To comply with legal obligations, government requests, or applicable regulations.
Legal Basis for Processing (GDPR)
- Consent: when you submit forms or opt in to marketing.
- Contractual necessity: when we provide training services you purchase.
- Legitimate interests: for analytics, fraud prevention, and service improvement.
- Legal obligation: to maintain accurate financial or tax records.
How We Share Information
We do not sell your personal information. We may share information with third parties in the following limited circumstances:
- Training partners and instructors who assist in delivering the course content.
- Technology vendors such as payment gateways, email delivery providers, analytics tools, and cloud hosting services.
- Professional advisers (accountants, auditors, legal counsel) who are bound by confidentiality.
- Government bodies or regulators when required to comply with law or judicial proceedings.
All vendors are contractually obligated to keep your details confidential and secure.
Data Retention
We retain personal information for as long as it is required to deliver services, comply with legal requirements, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymise it.
Cookies and Tracking
We use cookies and similar technologies to understand website usage, enhance navigation, and measure marketing effectiveness. You can control or disable cookies through your browser settings. Some features may not function correctly without cookies.
Your Rights
Depending on your jurisdiction, you may have the right to access, update, or delete your personal information; restrict or object to processing; withdraw consent; or request a copy of your data. To exercise these rights, please contact us using the details below.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
International Transfers
We may store or process information on servers located outside your home country. By interacting with our services, you consent to this transfer, provided adequate safeguards are in place.
Children's Privacy
Our services are not directed to individuals under the age of 16. If you believe a child has provided us personal information, please contact us and we will promptly delete it.
Updates to this Policy
We may update this Privacy Policy periodically. The "Last updated" date indicates the most recent revision. Continued use of our services after changes means you accept the updated policy.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please reach out to:
- Email: info@aribaonlinetraining.com
- Phone / WhatsApp: +91 8408878222
- Address: Office No. 206, Pride Purple Square, Kalewadi Phata, Wakad, Pune-411057, India